FAQ

Frequently Asked Questions

How can I track my order?

If tracking is available for your order, you will receive tracking information by email once your order has been shipped.

How long does shipping take?

Delivery times can vary depending on the product and destination. The applicable delivery information will be shown during checkout and in your order confirmation.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

What should I do if my order arrives damaged?

Please keep the packaging and contact us with your order number and clear photos of the product and packaging so we can assist you.

How do I return an item?

Please refer to our applicable returns and withdrawal terms before sending an item back. If you need assistance, contact us before returning your order.